How can I change the session time or reject (cancel) a session?

Go to Dashboard > Session Control.

Click on the (pencil) icon of the appointment you want to reschedule / reject.

In the edit appointment window, click on the status icon to change the appointment status.

• to reschedule, change the Date and Time.
• to reject an appointment, select the black circle icon.

Click “Save”. This will automatically notify the Learner on email. You will also receive an email confirmation.

I am not able to reschedule or reject (cancel) a session.

You cannot reschedule or cancel a session within 48 hours of your session start time. For help, please contact support.