Teleperformance Penang

TELEPERFORMANCE PENANG

TELEPERFORMANCE PENANG

Requirements
1. Candidates currently in Malaysia
2. Currently and can speak Korean and English at a professional fluency level.

Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyse and report product malfunctions (for example, by testing different scenarios or
impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Salary: RM7500

Joining : ASAP

Location: Penang

For non native Korean topik level 4, 5 or 6 is needed

+60 1112208775

To apply for this job email your details to sanniahmed908@gmail.com

To apply for this job email your details to sanniahmed908@gmail.com

Contact us

TELEPERFORMANCE PENANG

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