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Shipping & Refund Policy

SHIPPING POLICY

Please allow 1-2 working days after receiving a confirmation email for your physical order to be shipped.

DELIVERY WITHIN MALAYSIA

We ship all items within 24 hours after order is confirmed. Local shipping is RM12. If you placed an order for an address in Malaysia (domestic shipping), the package will usually arrive within three days. Add in an extra day for Sabah / Sarawak. Tracking number will be provided.

If there is a problem with your order, please let us know about it by using the contact form. Please include your order number in the email.

EXPRESS INTERNATIONAL DELIVERY

We also ship worldwide! International deliveries normally take 2-4 working days to reach you. Kindly choose your country at checkout for express delivery rate. Shipping rates are presented in Malaysian Ringgit.

Shipping occasionally might take longer due to things beyond our control, such as customs clearance, holidays or postal worker strikes.

PLEASE DON’T USE P/O BOX

Please refrain from placing an order to a P/O box, as delivery may be delayed or cancelled.

CANCEL/CHANGE ORDER

If you need to cancel or change your order from ubitto.com for any reason, please e-mail us using our contact at the bottom of the site with your order number and the reason for cancellation or change within 24 hours. Once the order has been shipped, no changes or cancellations can be made.

 

 

RETURN AND REFUND POLICY

Returns must be authorized by [email protected], before you send the order back. If you do not receive a Return Authorization e-mail, please do not return your item.

RETURN SHIPPING

The purchaser bears the cost of return shipping.

If the item is damaged, defective, or is incorrect due to our error or shipping, item must be unused and in “new” condition in order to return. If these requirements are met, you will be fully refunded the cost of the item and return shipping costs.

If you are returning the item due to other reasons, such as a simply wanting your money back, the item must be unused and in “new” condition. You will only receive a refund in the amount of the item. You will not be refunded the return shipping costs.

RETURN PROCESS

1. You must notify us via our contact form at the Contact Us page within 7 days of receiving your item. Please include your order number, the item you wish to return, and the reason for returning (include photos if applicable).

2. Once we have received your information, we will send you a Return Authorization email.

3. Please return the item using service with a tracking number once you have been authorized a return.

4. If you paid through PayPal, your money will be returned to your PayPal account within 3 working days of arrival at our office. If you paid by credit card, the amount of time it takes for you to be refunded may depend on your credit card company.

uBitto does not provide refunds on fees or charges related to your uBitto account/subscription, including unused or partially used subscription periods and bank/merchant fees.

Payment of Fees:

“If you are a paid User, you agree to pay all per-use fees or fees associated with your subscription, as appropriate (“Fees”). uBitto may provide you with the ability to pay the Fees through a third party service. All subscriptions paid through these third parties are subject to the third party’s Terms of Service, and we will not be responsible for anything contained therein.

You are responsible for payment of any sales or use taxes associated with the Fees or your use of the Site.

If, for any reason, your payment is not received by uBitto, your paid User account will revert to a free User account until payment is received by us. You agree that until your paid User account subscription is terminated or expires, you will continue to remain responsible for the subscription payments, even if you do not use our service.

Subscription payments are non-refundable.”

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